Because your Cooperative exists to serve you, our member-owner, Cooperative policies are designed to provide the best service to the most members at the lowest, practical cost. Part of this service uses an established member complaint procedure that includes local and toll-free telephone numbers, which you can find on our homepage at myrec.coop.
To make it easier for you to make inquiries or register complaints. Our complete member complaint procedure is on file at all four Cooperative offices. In addition, should you want to request a personal consultation, designated personnel are always available during regular business hours to receive inquiries.
“We encourage members to call us with any concern, big or small,” said David Johnson, director — member services.
Members who call receive a status update within 24 hours. Emailed complaints receive a response within two business days. Inquiries requiring field research are responded to within three business days. Each REC office has designated personnel to assist members. The welcome packet accompanying members’ first bill also includes complaint process information. Additionally, REC tracks and responds to member complaints sent to the State Corporation Commission, the Cooperative’s regulator.
