Stay informed during a power outage with text alerts to notify you if your power is out, details about the cause, and estimated restoration times.
Sign-up is easy!
You will need to create a MyREC SmartHub online profile then add your mobile number under Manage Contacts.
On the MyREC SmartHub mobile app
- Under settings click Contact Methods.
- Add your phone number.
- Click "Receive Text Messages."
- Accept Terms & Conditions.
- Complete verification.
- And you are all set!
On a computer: myrec.smarthub.coop
- Under the notifications tab click Manage Contacts.
- Add your phone number.
- Check the "Receive Text Messages" box.
- Agree to Terms & Conditions.
- Complete verification.
- And you are all set!
A. REC will deliver text message alerts to confirm your outage, when a crew has been dispatched, when REC has an estimated time of power restoration and when power has been restored. Members may receive up to four text messages.
A. You will receive a text either as soon as your power goes out or when a crew has been dispatched.
A. Not every time.
During a widespread outage, REC will use text message alerts to share general outage information rather than information related to a specific service address.
A. The first texts will acknowledge that REC knows your power is out and/or let you know that a crew has been dispatched. An additional text will provide an estimated restoration time.
The final text will notify you that your power has been restored.
Did you reply STOP or Unsubscribe?
If you replied STOP or Unsubscribe, text message alerts will no longer be sent to you. In order to receive text message alerts again you will need to go to MyREC SmartHub and change your alert settings.
If REC is experiencing a widespread outage, you will not receive a text message alert specific to your location.
A. Visit MyREC SmartHub to create a new user registration. You will need to enter the name associated with your REC electric account, as well as your account number. Your account name and number can be found on your REC electric bill. Then follow the prompts to set up your account username and password.
A. Log into your MyREC SmartHub account and click the Notifications tab to check your settings under Service.
A. Log into your MyREC SmartHub account here or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to view your settings. You will have the opportunity to change your cell phone number here.
A. Two.
A. Yes.
Reply "STOP" to the REC outage text or unsubscribe by logging into your MyREC SmartHub account or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to change your settings.
Supply chain issues are a real problem affecting REC, and it goes beyond mere inconvenience.