A Day in the Life: Member Service Representative, Michelle Wells

Our conversation today with Michelle Wells, Member Service Representative with REC, included an overview of a typical day. Michelle works out of the Blue Ridge office in Front Royal and deals with local walk-ins and phone calls on a wide variety of topics from service set-ups, disconnects to volunteering at local community events. She is the liaison between members and Rappahannock Electric Cooperative staff/support.

A Day in the Life: Member Services Field Rep – Scott Ricketts

Our conversation today with Scott Ricketts, Member Service Field Representative with REC, included an overview of a typical day that ranges from meter reading, service calls, and outage issues to community events and more. We talked about all the different things that are part of Scott’s job description and his experience with members across the service territory.

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REC STORIES

Building for What’s Next: Millbrook Substation Nears Completion

Saturday | August 1, 2026
Crews are putting the finishing touches on REC’s Millbrook Substation, near Winchester, bringing a major reliability investment closer to completion. ...
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Give Locators a Target: Outline Your Dig Area Before You Contact VA811

Saturday | August 1, 2026
Planning to install a mailbox, fence post or shrub bed, but don’t want utility flags all over your entire yard?
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Meeting the Challenge of Rising Electricity Costs

Saturday | August 1, 2026
The electric industry is entering a period unlike anything we’ve experienced in decades. Demand for electricity is growing rapidly, costs are increasi...
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