Looking out for You

Member Service

We understand the challenges everyone is facing due to economic uncertainty and fluctuating costs. 

Through payment arrangements, convenient payment options, and access to resources that can assist, REC has member service representatives available to help you find the right solutions to help you through these difficult times. Use the resources found on this page or connect with one our local representatives using chat, by giving us a call or sending us an email. 

Member-owners who are not facing financial hardships can support others during these challenging times as well. Please take advantage of the opportunities through The Power of Change and our Gift Certificate program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

We're Here To Help

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Payment Choices

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

Save Energy

REC STORIES

Bringing Community to Life: Team Wins Multiple National Awards for Storytelling

Thursday | July 24, 2025
REC's Communications and Public Relations team has been nationally recognized for their outstanding creativity, strategic messaging, and powerful memb...
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REC Brings Free Family Fun to Ashland with Sponsorship of Summer Movie Series

Wednesday | July 23, 2025
Families in Ashland are enjoying free summer entertainment thanks to REC, which is proudly sponsoring Ashland Theatre’s “Free Movie Mondays” series th...
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Powering Our Future: Clarity, Responsibility, and Readiness

Tuesday | July 22, 2025
A letter to members from REC President and CEO: Across Virginia and the nation, energy demand is climbing — and fast.
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