REC urges members to beware of anyone calling to demand immediate payment for services from the co-op. Callers may claim the electric service will be disconnected unless the bill is immediately paid.
If you receive a suspicious call, please keep the following in mind:
REC does not use collection agencies to contact members by phone.
Employees from REC do attempt to contact members with delinquent payments to warn them that they are subject to disconnection, but that is done by an automated calling system. The co-op's member service representatives do not demand immediate payment, but can take payments over the phone when necessary.
If you receive a phone call from someone claiming to be an REC employee demanding immediate payment, report the suspicious activity to local law enforcement.
If you are uncertain if a call you received came from a legitimate REC representative please call REC directly at 1-800-552-3904 to confirm.
REC provides electric service to over 167,000 connections in parts of 22 Virginia counties. With its general office in Fredericksburg, Va., the Cooperative operates and maintains more than 17,000 miles of power lines through its service area, which ranges from the Blue Ridge Mountains to the tidal waters of the Chesapeake Bay. For more information about REC, please visit www.myrec.coop. Follow REC on Facebook, Twitter, Instagram, and YouTube.
