Looking out for You

Member Service

REC members will see an increase in the power cost adjustment (PCA) on electric bills issued on or after May 1, 2026. The PCA reflects the cost of wholesale power purchased by the Cooperative on behalf of its members.

We understand that changes to your electric bill can be challenging, and you don’t have to navigate it alone. Our team is here to help you find solutions that work for your situation.

Whether you need more flexibility with your bill, want better visibility into your energy use, or are looking for financial assistance resources, REC offers a variety of options to support you.

If you are concerned about your bill, we encourage you to explore the resources below or connect with our team of local member services representatives. You can chat with us at myrec.coop or call 1-800-552-3904. We can also help connect you with additional assistance programs available in your community or across the state.

Member-owners can support each other by enrolling in The Power of Change or giving a gift through the Gift of Electricity program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

We're Here To Help

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Payment Choices

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

Save Energy

You can help a friend, neighbor or stranger during these challenging times. Purchase a gift certificate and help someone else get caught up on their electric bill.

Give the Gift of Electricity

REC STORIES

REC Prepares to Respond to Ice-Related Outages in Western Region

Monday | February 15, 2021
As the Eastern and Southern portions of Virginia continue to recover from a major ice storm late last week, another ice event is in the forecast to im...
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REC Restores Service to More than 18,000 Member-Owners

Monday | February 15, 2021
REC crews, contractors and mutual-aid workers from out-of-state cooperatives have restored service to more than 18,000 member-owners. As of 11 a.m., a...
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REC Restores Service to More than 16,000 Member-Owners

Sunday | February 14, 2021
REC crews, contractors and mutual-aid workers from out-of-state cooperatives have restored service to more than 16,000 member-owners as of this evenin...
Read more >