Looking out for You

Member Service

REC members will see an increase in the power cost adjustment (PCA) on electric bills issued on or after May 1, 2026. The PCA reflects the cost of wholesale power purchased by the Cooperative on behalf of its members.

We understand that changes to your electric bill can be challenging, and you don’t have to navigate it alone. Our team is here to help you find solutions that work for your situation.

Whether you need more flexibility with your bill, want better visibility into your energy use, or are looking for financial assistance resources, REC offers a variety of options to support you.

If you are concerned about your bill, we encourage you to explore the resources below or connect with our team of local member services representatives. You can chat with us at myrec.coop or call 1-800-552-3904. We can also help connect you with additional assistance programs available in your community or across the state.

Member-owners can support each other by enrolling in The Power of Change or giving a gift through the Gift of Electricity program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

We're Here To Help

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Payment Choices

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

Save Energy

You can help a friend, neighbor or stranger during these challenging times. Purchase a gift certificate and help someone else get caught up on their electric bill.

Give the Gift of Electricity

REC STORIES

Restoration Efforts Continue After Winter Storm

Thursday | December 17, 2020
REC crews, contractors and vegetation management teams worked through the night to repair damage and restore service to thousands of member-owners who...
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Winter Storm Knocks Out Power for Thousands of REC Members

Wednesday | December 16, 2020
More than 5,000 member-owners of REC  are without power as of 5 p.m., as today’s winter storm continues to drop rain, ice and heavy wet snow throughou...
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Will Winter Storm Create Power Outages?

Tuesday | December 15, 2020
A major winter storm is expected to hammer the western half of Virginia tomorrow with heavy wet snow and accumulating ice. Will it cause power outages...
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