Looking out for You

Member Service

REC members will see an increase in the power cost adjustment (PCA) on electric bills issued on or after May 1, 2026. The PCA reflects the cost of wholesale power purchased by the Cooperative on behalf of its members.

We understand that changes to your electric bill can be challenging, and you don’t have to navigate it alone. Our team is here to help you find solutions that work for your situation.

Whether you need more flexibility with your bill, want better visibility into your energy use, or are looking for financial assistance resources, REC offers a variety of options to support you.

If you are concerned about your bill, we encourage you to explore the resources below or connect with our team of local member services representatives. You can chat with us at myrec.coop or call 1-800-552-3904. We can also help connect you with additional assistance programs available in your community or across the state.

Member-owners can support each other by enrolling in The Power of Change or giving a gift through the Gift of Electricity program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

You can help a friend, neighbor or stranger during these challenging times. Purchase a gift certificate and help someone else get caught up on their electric bill.

REC STORIES

The Time to Prepare is Now

Monday | September 10, 2018
Confidence is growing that Hurricane Florence could significantly impact all of REC's service territory.

REC Hosted Telephone Town Hall

Thursday | August 23, 2018
On Thursday, August 23 REC hosted the 2018 Telephone Town Hall event. REC invited a random sample of over 40,000 members to participate in the call. N...

REC Warns of Phone Scam

Tuesday | August 21, 2018
REC have received phone calls from scammers claiming to be from REC stating the members’ accounts are overdue. The scam calls have been received by me...