Looking out for You

Member Service

REC members will see an increase in the power cost adjustment (PCA) on electric bills issued on or after May 1, 2026. The PCA reflects the cost of wholesale power purchased by the Cooperative on behalf of its members.

We understand that changes to your electric bill can be challenging, and you don’t have to navigate it alone. Our team is here to help you find solutions that work for your situation.

Whether you need more flexibility with your bill, want better visibility into your energy use, or are looking for financial assistance resources, REC offers a variety of options to support you.

If you are concerned about your bill, we encourage you to explore the resources below or connect with our team of local member services representatives. You can chat with us at myrec.coop or call 1-800-552-3904. We can also help connect you with additional assistance programs available in your community or across the state.

Member-owners can support each other by enrolling in The Power of Change or giving a gift through the Gift of Electricity program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

You can help a friend, neighbor or stranger during these challenging times. Purchase a gift certificate and help someone else get caught up on their electric bill.

REC STORIES

Meet CARE Charity Board Member: Greg Worley

Wednesday | October 1, 2025
When Greg Worley retired in January 2024, slowing down wasn’t part of his plan. An avid outdoorsman, Worley enjoys hiking, biking, and camping.

Joining Forces to Defend Virginia

Friday | September 19, 2025
Experts from your Cooperative participated in Cyber Fortress 25

Meet CARE Charity Board Member: Sheryl Reid

Monday | September 15, 2025
Sheryl Reid may have been born in Iowa, but it’s Clarke County, Va., that she has called home since she was 12. Her rural roots helped shape her stron...