Looking out for You

Member Service

We understand the challenges everyone is facing due to economic uncertainty and fluctuating costs. 

Through payment arrangements, convenient payment options, and access to resources that can assist, REC has member service representatives available to help you find the right solutions to help you through these difficult times. Use the resources found on this page or connect with one our local representatives using chat, by giving us a call or sending us an email. 

Member-owners who are not facing financial hardships can support others during these challenging times as well. Please take advantage of the opportunities through The Power of Change and our Gift Certificate program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

We're Here To Help

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Payment Choices

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

Save Energy

REC STORIES

Public Service Announcement: Click or call VA811

Monday | August 11, 2025
National 811 Day is August 11 (8/11), a great reminder to click va811.com or call 811 to check for underground utility lines every time before you dig...
Read more >

Meet the CARE Charity Board: Tootie Rinker

Tuesday | August 5, 2025
Tootie Rinker may have spent much of her childhood overseas, but her roots run deep in Winchester, VA.
Read more >

Bringing Community to Life: Team Wins Multiple National Awards for Storytelling

Thursday | July 24, 2025
REC's Communications and Public Relations team has been nationally recognized for their outstanding creativity, strategic messaging, and powerful memb...
Read more >